Filing a flood claim if you have flood insurance.
Please call, email, or fax your flood claim into the FEMA claims center. Their phone number is 1-800-759-8656, their fax number is 406-257-1624 and their email address is Claims@Floodpro.net. To file the claim with FEMA you will need the name of the insurance company, policy number and contact information. If you need any of your policy information please call or email our office. If you need any assistance please contact our Columbia or Summerville office. FEMA requires that the claim be reported within 60 days after the loss. This will probably be changed to a longer reporting period.
Filing a flood claim if you do not have flood insurance.
When the President declares a disaster and authorizes providing Individual Assistance, FEMA’s Individuals and Households Program (IHP) can help homeowners and renters affected by the disaster with housing needs and necessary expenses.
To be considered for IHP housing assistance, the affected home must be the individual’s primary residence and it must be located in the disaster area designated for Individual Assistance. To be considered for IHP assistance for necessary expenses or serious needs, the loss must have occurred in the disaster area designated for Individual Assistance. An individual or a pre-disaster member of the household must be a United States citizen, a non-citizen national or a qualified alien.
When a disaster is declared and Individual Assistance is authorized, affected individuals are directed to register with FEMA and to make sure that the information they provide is complete and correct.
Registration can be done in the following ways:
- Telephone. Call the toll-free number 1-800-621-FEMA (3362). Speech- or hearing-impaired callers can use the TTY number 1-800-462-7585
- Internet. Go to www.DisasterAssistance.gov
- At a shelter or Disaster Recovery Center, via a telephone. FEMA will begin using mobile registration intake units to travel to areas where telephone service is not available.